Scoop Central Operations Hub™

Centralized operational control for solar and new energy infrastructure

Scoop lets you connect internal and external teams and their tools into one system, with your playbook enforced from field to office.

See how it works

Lock in your playbook

Eliminate human error at the source with compliance checklists that gate every stage of every project.

Wire up your tools & teams

One command center where your CRM, ERP, field apps, and the teams behind them finally work in sync.

Monitor every moving part

View what’s moving, what’s stuck, and what needs attention in real time with live dashboards.

Trusted by solar and infrastructure leaders

Compliance enforcement

Keep your standards consistent with Scoop's stage-gated workflows

“Scoop gave us a way to bake our compliance and quality controls directly into our workflows. Nothing moves forward until it’s right.”

Mark Anderson-Marion

Operations Manager, Windfree Solar

Control your operations

Orchestrate people, tools and projects from a single hub

Enforce your workflows & dataflows based on your playbook.

Centralize data and standardize workflows without sacrificing flexibility One coordination layer aligning every team around shared goals Future-proof your tech stack with smart integrations and role-specific apps

Centralize data and standardize workflows without sacrificing flexibility One coordination layer aligning every team around shared goals Future-proof your tech stack with smart integrations and role-specific apps

Get your portfolio under control

Book a demo with our sales team to understand how easy it is to migrate to Scoop while keeping your favorite tools controlled by a central hub.

See how it works

Custom process triggers

What should be running automatically?

Check subcontractor docs before project advances

Sync field data to CRM from site visit

Generate PDF from field report submission

Notify PM if project breaches SLA

Send customer update when project hits stage

Assign next crew when field phase completes

Validate partner installation against standards

Alert manager if scheduling conflict detected

"Scoop is the backbone of our software stack. Every step from the first CRM inquiry to project closeout runs through it, and that makes the customer journey so much easier."

Ken Hegarty

Co-Founder, Solar Path

Built for the field

Purpose-built for infrastructure operations

Construction-grade workflows, templates, and best practices built for modern infrastructure operations. Manage repeatable and scalable projects across any industry that requires field and office orchestration.

Solar (residential, commercial, utility)

Wind energy (O&M)

EV charging stations

Battery storage (BESS)

Roofing

HVAC

LED retrofits / lighting

Building electrification

Wind energy (O&M)

Electrical contracting

Operations & maintenance

Scale without rewiring

Scalability at the core

Repeatable systems to unlock scale

Live visibility across portfolio

Drag-and-drop BI analytics
Live project performance dashboards
Auto-flag slow or at-risk projects
Client portal for real-time visibility
Executive dashboards for leadership
Instant branded PDF reports

Coordinate field, office, partners, and clients

Built-in chat and task tracking
@mentions and in-context commenting
Conditional fields and notifications
Advanced role-based permissions
Conflict detection and resolution
Multi-region, multi-tenant with hierarchy

Customer stories

How infrastructure teams are scaling without losing operational control

550 sites, zero rework

How the ENGIE team is now confident they can scale to meet any market growth.

Every tool connected

Automated integrations sync the entire tech stack CRM, accounting, every tool.

Field team growth

Scaling 15x demanded more than ambition. It demanded a system.

Field-first EV operations

BTC Power scaled EV installations without losing control of the field

Exclusive pricing model

Unlimited users, storage & devices

With Scoop, you pay by project volume, not headcount. Enjoy unlimited user seats to include partners and contractors.

See how it works

A true partnership for the long run

Scoop pairs you with a team that knows infrastructure operations inside out.

10-12x

Return on Investment

Scoop delivers significant ROI based on customer case studies across a range of industries and use cases.

3 months

Payback Period

With the significant boost to productivity, Scoop pays for itself quickly, often in as few as three months.

80%

Reduced Manual Steps

Scoop delivers 80% reduction in wasted labor.

250,000+

Project Sites Use Scoop

Scoop is now across 14 countries and over 250,000 project sites thanks to its unique central operations hub approach and unlimited user pricing.

Start fast

With the Scoop Team Six

Receive a structured implementation program with a dedicated CSM, hands-on training, and ongoing consulting beyond launch.

Multi-language

Support for Going Global

Scoop runs natively in English, French, German, Portuguese, and Spanish. Other languages can be made available upon request.

"It's been super easy to use Scoop. Even if the guys are out in the field, I can push a change instantaneously. It all goes back to time savings, which in turn is money savings."

Case Study: ENGIE Services US Saves $179,000

ENGIE Services US (ENGIE) is a national energy infrastructure and building services company that helps education, government, commercial, and industrial customers become more efficient, productive, and sustainable. ENGIE oversees a number of energy related services - from grid-scale solar farms and community solar gardens (CSG) to battery-based energy storage and is responsible for supplying energy to nearly 50% of Fortune 100 companies.

Jamal Aboueljoud, the Director of Post-Construction Services for ENGIE’s California branch, leads a team of about 10 O&M technicians. Seeking to address several know process inefficiencies tied to field processes, the ENGIE team implemented the Scoop platform to automate report generation, improve data collection and access in the field, and enable better communications for asset management.

Key Results

$179,000 in total annualized operations savings
$17,900 in total annualized savings per employee
$30,000 annualized savings from repeat field trips needed by busy field personnel

“Scoop has helped us tremendously with organizing our work, not to mention being a major asset for my team in the field… We are looking forward to continuing our fruitful relationship with Scoop for years to come.”

Jamal Aboueljoud, Director, Post-Construction Services

Operational Challenges

With an estimated peak load totaling nearly 13,000 MW, in addition to providing electricity services to residential and small businesses in 12 US states, ENGIE has become one of the world’s major solar energy suppliers.

Traditional post-construction maintenance and production site technicians rely on straightforward processes and checklists to aid in identifying discrepancies and reporting on them. Because ENGIE operates and supports thousands of individual work sites across the US, obtaining and reporting on the right information is crucial to the success and future of the company.

Jamal Aboueljoud, the Director of Post-Construction Services for ENGIE’s California branch, leads a team of about 10 O&M technicians who are considered the lifeblood that keeps the company branch going. “We maintain the [site system] so that it is operating and producing the energy that is guaranteed…making my department a critical part in maintaining the system properly,” said Aboueljoud.

Inefficient Report Generation

The primary issue that Aboueljoud and his crew faced was a lack of efficiency in their report generation process. “It literally took us months to capture the right information and to go back and decipher it (into a report),” he says. For Aboueljoud and his crew, taking weeks to generate reports for nearly 550 sites annually meant they had to manually organize their data assets from a single folder in order to reflect the correct project site, which took a substantial amount of time to complete.

Related: Solar CRM Software: The Easy Way to Organize Your Data & Processes

“It was not fun,” said Erica Sutton, who leads Operations and Accounts, and was responsible for manually compiling every report by hand. “Before Scoop, I had to manually open a folder of approximately one hundred pictures and manually zoom in to get the inverter model number and locate the correct array for each model number.” According to Sutton, reports that summarized on an average of six sites typically took upwards of a week to complete, with smaller reports taking several hours to finish.

"Before Scoop, I had to manually open a folder of approximately 100 pictures and manually zoom in to get the inverter model number..."

Erica Sutton, Operations and Accounts Lead

Lack of On-Site Procedures Causing Rework

A major challenge for field technicians was the lack of structured step-by-step procedures when visiting a site. “Unless you were extremely good at keeping track of all the action items that are needed to be done at each site, it would be difficult to gather all the right information for a complete report,” said Ric Solario, Lead PV Field Engineer.

The lack of a streamlined procedure occasionally meant having a lot missing information, which greatly increased the number repeat site visits—disrupting daily schedules and wasting money on jobs which should have been done right the first time. On average, repeat site visits cost Ric and his team between $300-500 per trip, and according to Aboueljoud, occurred 70% of the time.

Related: The Solar Site Survey App That Improves Compliance

Gaps in Asset Management

The lack of an asset management system impacted both field and office crews. For Aboueljoud’s crew, organizing site assets and data—whether images, documents, or comments—was imperative for clear communication between field and office teams. Using traditional texts and email messaging for communication meant it was easy for information to fall through the cracks, especially when communicating with multiple team members simultaneously. Missing information meant an increase in repeat site visits, which further led to wasted time and resources.

“Unless you were extremely good at keeping track of all the action items that are needed to be done at each site…it would be difficult to gather all the right information for a complete report.”

Ric Solario, Lead PV Field Engineer

The Solution: Scoop Solar

ENGIE began working with Scoop Solar through the Easy Launch Package (ELP), which included a professional setup of the Scoop app, 3 WorkApp™ templates based on ENGIE’s solar processes, admin and user training, and bi-weekly consultation sessions for 3 months.

Aboueljoud and his crew took an immediate liking to the software and saw its potential to resolve the challenges they were facing. Leveraging the Scoop platform, the ENGIE team began implementing several changes to their operations, resulting in a more efficient method to manage both solar and battery storage services.

Automated Report Generation

Using Scoop’s configurable report templates to automatically compile field data and photos, report generation became a breeze with more accurate outputs in a fraction of the time. Erica could now complete multi-site reports in 1-2 days, with smaller reports taking as little as 5-10 minutes to complete. “Reporting has never been easier,” she says. “With our crews on the field feeding me all the right information, it takes literally minutes to create a report compared to the hours I used to spend on finding and fixing the data we received before Scoop.”

Improved Data Collection and Access in the Field

Ric supplied his team with mobile-based digital check-lists and mandatory fields to be completed before finishing a site inspection, so that field workers could now focus their attention on new site inspections, and avoid repeat visits. Procedures were completed with greater accuracy, with zero repeat truck rolls and more accurate data for reporting. “Scoop has made site inspections as straight-forward as it can be. Now we can prevent all our field technicians from making the small mistakes that can lead to big costs and a lot of wasted time” said Ric.

Connected Asset Management

The team began leveraging Scoop’s data management and communication capabilities to close the loop between field and office in an easy and straightforward way. Having the ability to share comments, images, and documents along with creating notifications makes it easy for Aboueljoud’s crew to stay on track for all their solar processes.

“Reporting has never been easier. With our crews in the field feeding me all the right information, it takes literally minutes to create a report compared to the hours I used to spend.”

Erica Sutton, Operations and Accounts Lead

The Result

Since implementing Scoop, Aboueljoud and his crew have seen an increase in efficiency across their entire department. Admin users now complete reports in a fraction of the time they used to by directly generating reports from the Scoop App. By attaching markups and comments to images and sharing them across the department, communication and asset tracking has never been easier.

The team is more productive both on site and in the office, and with the time saved from handling reports manually or repeating site visits, ENGIE can now focus 100% on growth.

For Aboueljoud, the solution has ancillary benefits that have helped him manage his crew more easily. With Scoop, he can run charts, reports and track how each member of his crew is performing based on form completions and comments—making it easy for him to deal with discrepancies, delays, and issues in a flash. With Scoop’s WorkApps™ he ensures processes consistency, accuracy, and efficiency year after year. Not only that, but Aboueljoud’s has even created several of his own custom WorkApps™ for team management.

There has been a dramatic reduction in the amount of missing and inaccurate data. Using Scoop’s digital checklists, site technicians are now able to follow easy, step-by-step procedures that promote best-practices when recording and generating site data. With complete and accurate form submissions, there’s rarely a need to return to the same site months later, saving ENGIE around $250 dollars per site visit in lost time. By using Scoop, ENGIE has achieved an estimated savings of upwards of $179,000 in annualized savings.

Specific savings have come from:

$87,750 saved by reducing the effort associated with completing and submitting forms
$30,000 saved by reducing repeat field travel for high value personnel
$41,000 saved by eliminating manual data entry, updating, and dissemination of documents
$18,400 saved through more efficient field issue reporting and sharing
$2,000 increased uptime by identifying, communicating, and fixing issues faster

Looking ahead, the ENGIE team is confident they can scale their operations efficiently to respond to expected growth in the market. “Scoop has helped us tremendously with organizing our work, not to mention being a major asset for my team in the field,” Aboueljoud says. “I think I speak for everyone when I say that we are looking forward to continuing our fruitful relationship with Scoop for years to come.”

Case Study: How Pacific Power Solutions Scaled 15x Using Scoop

Pacific Power Solutions, one of the industry's most in-demand solar, EV charger, and energy storage (BESS) Operations and Maintenance (O&M) providers, started its journey in 2018. With projects evolving into nationwide initiatives, the California-based company quickly outgrew manual processes, transitioning from Excel sheets to Scoop's software solution in 2019 to meet escalating demand while maintaining a reputation for top-tier quality. Specializing in industrial and commercial sectors, Pacific Power Solutions today, five short years later, manages upwards of 10 active monthly projects, including maintenance dispatching, and scaled their team from a small two-person operation to 30 field technicians.

Pacific Power Solutions Webinar Recording Conversion Banner

Challenges

Pacific Power Solutions faced considerable challenges as they quickly started scaling. With rapid growth came added complexities. They quickly realized that, without a centralized system to manage their operations, current hurdles and limitations would hinder their ability to scale and maintain high levels of customer satisfaction.

Disorganized Information Collection and Storage: The first challenge Pacific Power Solutions faced was the establishment of an accessible document repository. However, relying on online file storage services such as Google Drive limited their ability to create a standardized way to collect and complete information. They had no way of ensuring documents were adequately completed and associated with the correct job or client. Project pictures, forms, and checklists were not only incorrectly filled but also stored in unorganized and isolated folders across the organization without the necessary context for the back office teams, who would be left guessing as to their relevance.
Time-Consuming and Manual Customer Communications: Since information was scattered, sifting through the wealth of information and files accumulated during site visits and projects became a cumbersome process. Consequently, customer communications were negatively affected as the team’s ability to retrieve and share essential information, files, and pictures was impaired. Countless hours were wasted going back and forth with customers via email to keep them updated on projects and dealing with document requests.
Limited Project Visibility and Problem-Solving: Another significant limitation was visibility into project progress, handoffs and equipment used for their numerous ongoing projects. In addition, without real-time tracking and the absence of internal flagging mechanisms, management struggled to proactively solve potential issues.

Why Pacific Power Solutions Chose Scoop

Selecting Scoop as their solution was a decision grounded in practicality and configurability for Pacific Power Solutions. The company's journey involved exploring various platforms. What ultimately set Scoop apart was its ease-of-use and robust customization capabilities, particularly in tailoring content based on client needs and essential data for effective asset tracking. The ability to efficiently adapt fields and reports to align with client expectations without the exorbitant consulting costs associated with most legacy business software became a pivotal factor in their decision-making process.

Results

According to Fletcher, the two most important drivers of success in his line of business are data management and reporting as well as having a well-equipped and competent team. This leads to better decision-making and higher customer satisfaction—precisely what they achieved with Scoop.

“The key to success is investing in the people that work for and with you—making sure they’re set up properly. This all trickles down to having the right solution to effectively execute projects and make data-driven decisions.” - Fletcher Dyak, President of Operations

Effective Data Collection & Documentation

Creating a strong document repository starts with data collection and proper documentation completion. Scoop's user-friendly interface and customization features allowed Pacific Power Solutions to seamlessly incorporate specific data collection and documentation requirements, enhancing the overall flow of information. The platform's simplicity made it easy for technicians to input information, ensuring that required fields were completed before report submission for management review.

"Everything is now centralized and automatically stored—photo requirements for technicians can even be adapted depending on customer needs”

- Fletcher Dyak, President of Operations

In addition, with project sites housing 75 to 500 batteries in a storage system, keeping track of all equipment can be difficult. However, with Scoop's barcode scanning feature, they've reduced human error to zero in serial number recording during the commissioning process. This eliminated miscalculations or inaccuracies by automatically and correctly storing serial numbers on the platform.

Keeping Everyone in the Loop

Scoop facilitates seamless external communication by granting customers direct access to their site documents and history directly on the platform. This client access not only saved time previously spent on emails and document requests but also enhanced transparency. The once daunting task of tracking information in a sea of documentation became effortless with Scoop, allowing Pacific Power Solutions to easily retrieve past site data, communicate effectively with clients, and eliminate the need for return trips.

“Many of our clients have given us accolades. With Scoop, they now have full access to their site history and documentation directly on the platform. This saves everyone time by providing them with the information they need when they need it, without our involvement.” - Fletcher Dyak, President of Operations

Seamless Project Oversight

Scoop revolutionized project visibility and problem-solving for Pacific Power Solutions by offering customizable stages with full visibility for different stakeholders. The automated actions within Scoop streamlined the workflow—when a technician completed a report and marked it for management review, an automated email notified the dispatch team for a pre-client presentation review. This improved collaboration ensures thorough scrutiny before client submission.

Scoop also enabled swift identification and resolution of issues, allowing for immediate action if a problem persisted or if additional parts were required. The integration of Scoop essentially transformed the workflow, ensuring that project progress was not only visible in real time but also allowing for proactive and efficient problem-solving throughout the project lifecycle - often aided along with automated reminders and alerts for the appropriate team members.

Conclusion

As exemplified by Pacific Power Solution’s growth story, challenges faced by renewable O&M organizations are highly intertwined and interdependent. This can easily create a vicious circle, limiting opportunities for continued success. With the right solution, Pacific Power Solutions tackled many hurdles at once. Centralizing operations through Scoop had a domino effect, helping them improve document management, customer communications, and project visibility. If you’re facing challenges similar to those of Pacific Power Solutions and want to improve your operations, reach out to one of our passionate experts today!

Case Study: BTC Power Leads the Charge with Scoop

EV Market is Growing Beyond Expectations

Market research organizations around the world continue to raise their EV growth forecasts as improving battery technology continues to challenge previous assumptions. The Global Electric Vehicle Market is estimated to grow from approximately 3.2M units in 2019 to reach nearly 27M units by 2030, at a CAGR of 21.1%. Widespread access to a reliable network of EV Chargers is arguably one of the most critical enablers of EV adoption and can further accelerate the growth curve.

It is therefore no surprise that the competition in the EV Charging market is heating up. What has further spurred activity in this area is the ambitious goals set and contracts awarded by VW’s subsidiary Electrify America. Funded to the tune of $2 billion as a settlement from Volkswagen’s diesel emissions settlement in 2016 (so-called “Diesel Gate”), it has a stated aim of building hundreds of EVC stations and putting in place a whopping 2,000 chargers by the end of 2019.

BTC Power (Broadband TelCom Power, Inc.) is a US company based in Santa Ana CA. and is a leader in the North American electric vehicle charging market. BTC Power is also one of the primary providers of EV Charging solutions to Electrify America. Recently BTC Power chose Scoop as the platform for performing a variety of installation, preventative maintenance, service and troubleshooting activities.

“We are proud of the fact that BTC Power has chosen the Scoop® platform to mobilize and automate their field operations." says Babak Sardary, CEO and Co-Founder of Scoop. "Leveraging our advanced technology, we see tremendous potential in the EV charging and infrastructure market as consumers and businesses awaken to the need to reduce carbon emissions by switching away from IC vehicles.”

As EV Chargers become more sophisticated, the complexity of installation projects as well as maintenance and service procedures continue to edge up. Even though operating an EV Charger is a simple process from the consumer’s point of view, under the hood, a rather impressive combination of subsystems has to all work well and in concert to deliver the desired results. This added complexity coupled with the high demand for skilled electricians and field technicians has given rise to a number of growing pains for leading EVC providers. As with any other growing industry, EVC business is a land grab. Ultimately, winners and losers will be determined by the scale that they can achieve and thus their ability to reap the economic benefits of their size and reach.

We are proud of the fact the BTC Power has chosen the Scoop® platform to mobilize and automate their field operations. Leveraging our advanced technology, we see tremendous potential in the EV charging and infrastructure market as consumers and businesses awaken to the need to reduce carbon emissions by switching away from IC vehicles.
Babak Sardary, CEO, Scoop Solar

Operational Challenges Faced by EV Charging Firms

As EV Charging installation and maintenance companies grow, they face challenges typically centered around their ability to scale their initial success and respond to rising demand, while maintaining quality and consistency of service. These challenges are not unique and in fact are ones that our team of operation specialists at Scoop has witnessed in the rapidly growing solar and battery storage markets.

“Whenever you try to scale an operation rapidly, you start to see that the methods that got your organization to 10-15 projects a month, gradually become less effective and won’t get you to 50 or 100 projects a month. You can feel it in the way the team responds. When the right tools and processes are put in place, efficiency goes up, communication clears up and capacity to take on more projects re-appears, it is a sign that you are pushing on the right pedals, standardizing, organizing and automating manual steps, giving you the capacity to grow again.” said Mojgan Givi, CTO and Co-Founder of Scoop Solar.

The problem is not a lack of software. In fact, many EV Charging companies have invested heavily into their IT systems including CRMs, Project Management, Remote Monitoring and ERP systems. The problem is that these systems are often not not designed for the realities of field work thus creating disconnects and gaps in how data, communication and workflows through the organization.

“When you have 70-80% of your workforce out there in the field, with a growing proportion consisting of external partners and contractors, it is irrational to expect software designed for office employees with fixed jobs is going to work well. Working in the field with distributed, multi-organizational teams is special, it has a different set of dynamics, pressures and constraints and therefore needs its own software approach and design. This is what we have focused on with our technology.” said Sardary.

Solving Key Challenges

Below is a quick summary of key challenges and ways in which the Scoop platform is helping companies such as BTC Power:

Actionable Best Practices

Ensuring best practices are followed to maintain quality and safety by all personnel whether it's the fifth year or the fifth day on the job, whether they are internal employees or subcontractors.

Reduce Time to Repair

Increasing efficiency of site visits and reducing the mean time to repair (MTTR) with mobile troubleshooting checklists, reference documents, instructional videos & two-way communication.

Boost Service Level

Eliminating manual steps and repeat data entry to free up staff time to respond to client requests. Boosting the quality and completeness of client-facing reports with automated PDF generation.

Empower Field Personnel

Providing easy and convenient means to collect a variety of site data including measurements, pass-fail checks, photos, video clips, comments and tasks directly from mobile devices. Eliminate having to ‘feed the beast’ after leaving site.

Free Up Manager Time

Providing everyone with real time access to a fully up-to-date data frees up managers time to spend coaching staff, talking to customers and making value-add decisions and less time simply shuttling information between departments.

Integrated Workflows

Having all of that data and workflow tied into any backend IT environments like ERPs or CRMs and financial software to minimize manual steps and repeat data entry. Scoop’s sophisticated GLOO™ integration engine enforces each client’s specific business logic and field mappings.

You can feel it in the way the team responds. When the right tools and processes are put in place, efficiency goes up, communication clears up and capacity to take on more projects re-appears, it is a sign that you are pushing on the right pedals, standardizing, organizing and automating, giving you the capacity to grow again.
Babak Sardary, CEO, Scoop Solar

Site Reporting, Simplified

As only one concrete example of how automation can free up valuable time and increase capacity for growth, consider EV Charging Site Visits. Personnel must regularly visit EVC sites to carry out installation steps, as well as corrective or preventative maintenance on EV Chargers. Traditionally this is a process that involves the dispatched technician receiving a paper or emailed work order with scant information. Once onsite, the technician must remember the steps to be followed for service or maintenance or at best refer to a document that is inconvenient even under the best of conditions, let alone out in the open exposed to the elements. Once the tech finally manages to complete all steps and capture all the photos and measurements, comes the task of uploading all findings and data to a web-based software such as a CRM or Project Management portal. This is a highly inefficient–not to mention error-prone–process that wastes valuable technician time that could be used to deliver value at the next scheduled site.

Working in the field with a distributed, multi-organizational team is special, it has a different set of dynamics, pressures and constraints and therefore needs its own software approach and design. This is what we have focused on with our technology.
Babak Sardary, CEO, Scoop Solar

In contrast to this highly manual method, customers such as BTC Power provide technicians with access to a fully customized mobile Work App on their iOS or Android device. The Work Apps can be customized for each of the various field processes. The Work Apps help the technician navigate to the appropriate site, access reference documents, past issues, and history and guide the technician through all the necessary steps including checklists, measurements, and photo capture fields. All data is automatically synchronized to the cloud-based secure account where managers at the office can review the site visit. An automated PDF report generation wizard then formats the site visit report and makes it available for submission to clients.

Of course, field reporting and report generation is only one of many opportunities to reduce inefficiencies in the EV Charging Installation and Service field. Experience has shown that when the ability to create Work Apps, Project Dashboards, and Centralized Task lists are made available to teams, a surprising level of creativity and problem-solving capability emerges. This is to be expected of course. Many operation managers and project managers are intimately familiar with their business and operational challenges but have lacked access to the tools to solve them. Therefore, when given the means to put solutions into action, they do so with enthusiasm which benefits the organization, and results in higher employee engagement, and customer satisfaction.