Field Service Software for Renewable Installers
Scoop is a cloud based field service operations software that allows renewable energy installers and service businesses to streamline service requests, dispatch technicians, and improve customer satisfaction. Scoop helps businesses standardize, automate, and track service tickets and installation projects.
powering 125,000+ project sites worldwide
Powerful Field Service Software
The Scoop platform makes service ticket creation, work order management, and scheduling field technicians simple. Integrate with existing field service software including your CRM, proposal design software, financing platform, and more. Eliminate manual updates to customer information and time consuming tasks such as tracking service labor hours through powerful and automated workflows. Scoop’s field service management software ensures compliance, reduces costs and repeat site visits, and simplifies client reporting and service updates.
Simplify Ticket Creation, Scheduling, and Dispatch
Streamline your service ticket workflow and save your service dispatch personnel valuable time. Use Scoop’s team-wide and integrated calendar to schedule field service technicians and the platform’s intuitive access controls to filter views by role and team membership. Scoop’s field operations management system is available on desktop and mobile app, ensuring office teams and field workers alike have full visibility to calendars and relevant job site details while on-the-go.
Standardize Field Service Processes
Create standardized ticket templates, build automated workflows, send progress reports and reminders to field technicians, and ensure your service jobs stay on track. Unlimited user seats and flexible access control improve collaboration and efficiency as you allow outside partners and subcontractors to contribute in real time to your field service management solution.
“Scoop designed everything to handle my service applications. When we go on site, we take photos and the crew can upload it straight to Scoop.”
Track Service Progress in Real-Time
Create, export, and share detailed reports with your business and its customers. LOOXY™ is a reporting and analytics platform that allows you to create real-time drag and drop reports on projects, work orders, service visits, time tracking, and overall team performance. Report on key metrics such as:
- The number of service visits in a given period
- The ratio of service visits covered under warranty
- The average time per service visit
- The number of scheduled vs. unscheduled service visits
- …and more
Implement Field Service Best Practices
Implement the best field service processes to increase productivity and make it easy for field technicians to follow standardized steps for each job. Global Fields™ auto-populate relevant data within each ticket while Conditional Display Rules, checklists, and required fields ensure key data is collected during service visits.
Connect Your Field Software Platforms
Reduce the time it takes for your team to locate important data, documents, and media by integrating your field service software solutions. The GLOO™ integration service connects your software tools, providing you with an end-to-end field service solution. Improve efficiency of your business processes by integrating Scoop with your existing field ticketing software, CRM, helpdesk, inventory management, accounting and invoicing software, and more.
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