Frequently Asked Questions (FAQs)

Questions? We've got you covered. Below are some frequently asked questions to provide you with more information about Scoop and our suite of products.

Scoop ecosystem illustration



Scoop’s mission is to increase the efficiency and growth capacity of solar and renewable installers and service providers (O&M). Managing distributed operations is complex, Scoop simplifies and automates your day-to-day processes, freeing up you and your business to focus on what you do best

In addition to working with solar installers and service companies (O&M), Scoop works with a variety of companies across the renewable energy and sustainable infrastructure space. Because of Scoop’s high degree of configurability it can be adapted to solving operational challenges across many different industries including:

  • Solar PV, Solar Heating, Cooling
  • EV Charging & E-mobility
  • Battery Storage (BESS)
  • Wind Energy
  • HVAC
  • LED Lighting
  • Heat Pumps
  • Biomass
  • Hydrogen
  • Energy Efficiency
  • And more.

With 250,000+ client project sites managed in the platform, Scoop customers are truly global. We partner with installers and service providers across numerous countries including the following:

  • US
  • Canada
  • UK
  • Germany
  • Ireland
  • Switzerland
  • Sweden
  • Netherlands
  • Mexico
  • South Africa
  • New Zealand
  • Australia
  • And more.

At Scoop, we believe strongly in providing a high level of support to our customers, not just through the sales process but onwards from when the contract is signed during onboarding and beyond. Unlike other SaaS software vendors who play the numbers game we offer a rigorous and highly supported onboarding program aimed at helping our customers navigate the change management and digital transformation processes required to increase efficiency and scalability. The Launch Assist Program (LAP) comes complete with your dedicated Customer Success Team The program consists of multiple phases, including:

  • Implementation Team Formation: assisting you in identifying an internal task force with the right skillsets to manage, execute and champion the implementation alongside your Scoop Success Team.
  • Leadership Team Training & Practice Runs: multiple sessions with your various team leads to provide training and work collaboratively on customizing best practice templates to your needs.
  • Frontline Team Training & Go-Live Support: training each of your dedicated teams from site surveys to design & engineering, permitting, field execution and service O&M to maximize their success.

On average, onboarding takes about 8-10 weeks but can be accelerated based on the availability of customer resources and information. To ensure onboarding success, we require a minimum level of availability and commitment from the customer executive and operations team.


Payments & Billing

Scoop provides a value based subscription model with all tiers including unlimited users, storage, and devices. By automating and streamlining operations across both office and field teams, Scoop generates significant savings resulting in a 20-30X return on investment. For a detailed pricing estimate and to see how savings add up, visit our pricing page or reach out to us directly.

Having helped hundreds of solar and renewable companies achieve digital transformation, we’ve learned that unsupported trials do not result in an efficient evaluation of the platform’s extensive capabilities. At Scoop we offer a variety of evaluation options that treat your time and bandwidth with the respect and attention to detail it deserves, helping to answer key questions and ensure you move forward with confidence.

These options range from online working sessions (detailed demos), a variety of workshops and customer case studies, to our efficient 48-hour Guided Trial to get you into the platform in an interactive setting. Get in touch with us to determine the best option for you and your team.

Integrations are live, operating data automation programs that require cloud hosting, data storage, monitoring and continuous maintenance to keep up with updates to 3rd party APIs (e.g. when Salesforce, Quickbooks, etc. update their APIs). The GLOO subscription fee provides an economical way to cover these needs on an ongoing basis.

This eliminates the need for companies to dedicate their internal teams’ bandwidth or hire developers or consultants (which will result in significantly higher costs) to keep their integrations live and operating at the level of quality, reliability and uptime required by their mission-critical operations. For more information about our integration services, visit our dedicated website page.


The Scoop Solar® product suite includes:

This suite of products is designed to provide a comprehensive solution to not only digitize and streamline your operations across field and office teams but also to ensure seamless connectivity across the tech stack (via GLOO), intuitive analytics to spot trends (via LOOXY) and efficient inventory management (IMRP). Click on any of these links to learn more or visit our product overview website page.

These products are ultimately inspired and developed in the service of solving practical challenges and pain points for our customers focused on the renewable energy and sustainable infrastructure markets. For a full list of these solutions check out the Solutions menu on the website.

Because Scoop is designed to be a highly configurable central operations hub, many customers currently use Scoop as their CRM to track customer, site, and project data & documents as well as to create and assign sales opportunities and track their progress to completion using views and dashboards. Depending on the requirements your team has today for a CRM, Scoop could serve as this solution either individually or integrate with your existing CRM of choice.

Scoop is available in:

  • English
  • French
  • Spanish
  • German
  • Portuguese

However, we strive to support as many languages as possible. If we don’t currently offer a language you require, please get in touch with us.

Yes! Scoop has a fully native and integrated scheduling calendar, available on both desktop and mobile, that can be used to schedule installation projects and service visits. It eliminates the need for logging into multiple systems to access service and client data, thus streamlining the scheduling and dispatch workflows significantly.

The calendar comes with versatile filters, allowing for easy switching between different schedules. Additionally, it simplifies the process of scheduling available technicians and resolving any scheduling conflicts, enhancing overall efficiency in managing appointments and tasks.

Scoop’s Inventory Management & Resource Planning (IMRP) module is a comprehensive solution designed for the renewable energy sector. It integrates essential functions like inventory management, price book, quotation, and resource planning into a cost-effective and efficient system.

This tool simplifies managing parts and labor, centralizes pricing information, streamlines inventory tracking, and aids in creating and sending quotes. Additionally, it efficiently handles change orders by notifying team members and automatically updating part and labor requirements, making it a versatile choice for various organizations within the renewable energy industry.

See below for more details.

Yes. Download the app in the App Store or Google Play.

Yes! The Scoop mobile app is fully functional offline. Users can capture photos, complete form and checklist fields, and add tasks or comments. All updates will automatically sync via the cloud when your device is back online.


GLOO™ is a fully managed and hosted integration solution that helps growing solar and renewable companies connect your technology without the usual hassles and limitations. GLOO connects with 500+ popular cloud solutions and creates a best-of-breed software stack.

Scoop integrates with over 500 software tools. Some of our most popular integrations include:

To learn more here or to enquire about a specific integration, please contact us.

Yes! In fact we are firm believers in helping customers achieve the most powerful and future-proof technology stack by integrating their best-of-breed solutions. This is why we offer the GLOO integration service, helping customers connect their Scoop implementation with over 500 other software tools to achieve a seamless tech experience across the board.

The Scoop platform has a variety of features to help mobilize and automate your operations, connect your field and office teams, and centralize your data and documents, we are firm believers in helping customers build the most powerful and future-proof technology stack with a best-of-breed approach to software.

Our proprietary GLOO™ integration service allows us to connect Scoop with hundreds of other tools, including CRM, solar design, e-signature, ERP, accounting and invoicing software, and several other categories, allowing you to use the power of these tools across your team and business. Our goal and philosophy is to serve as your dynamic operations hub, seamlessly centralizing the various disconnected software tools you currently use.

Therefore, a good way to perceive Scoop is as a central operations hub that connects and orchestrates all your teams, tools and processes. Think of it as a conductor guiding your team members (musicians in an orchestra), using your technology tools (their instruments). Just as without a conductor no orchestra can perform at their best, regardless of how talented the individual musicians may be, your team cannot grow and scale to its full potential without Scoop as a conductor.

Analytics & Reporting

LOOXY™ is the Scoop analytics and reporting platform that is integrated directly to your data in your Scoop central operations hub. With Looxy you can create custom reports and dashboards and easily share data across your organization. Enjoy unlimited users, dashboards and automatic PDF and emailed report features.

LOOXY is used by Scoop customers to visualize a variety of important solar and renewable energy reports, including:

  • Sales pipeline reports showing the number of projects
  • kWs and dollar value sold over preceding weeks, months or quarters
  • Construction pipeline visualization showing the number of projects in various phases over preceding periods
  • Identification of phase/workflow stage bottlenecks
  • Service O&M reports visualizing the volume of service tickets and time-to-resolution trends
  • Geographic map of active projects
  • Workload visualization by team member for resource balancing purposes
  • And much more

LOOXY’s drag-and-drop report builder allows you to create and customize bar graphs, pie charts, heat maps, geo maps, trendlines, and tables.

You and others across your team can create an unlimited number of dashboards and reports in LOOXY.

A major advantage to using LOOXY to report on your operations is that the data updates automatically and effortlessly in real-time. This ensures your team is not waiting on others to update key milestones or metrics in order to receive the full picture. As importantly, because Looxy has access to a full relational database of your operations (via integration with Scoop), it natively supports pivoting around a variety of metrics and the use of sophisticated queries. In contrast with spreadsheets, your visualizations are limited to the columns available in a given table.

Inventory Management & Resource Planning

IMRP, or Inventory Management & Resource Planning, is a fully integrated module within the Scoop platform that provides a cost-effective solution to meet your essential inventory management, price book, quotation & resource planning needs.

The Scoop Inventory Management & Resource Planning (IMRP) module offers various features designed for renewable energy sectors, including:

  • Parts & Labor Price Book Management: Allows adding and updating parts and labor types, centralizing a Price Book across sales, installation, and service, and giving access to accurate information for in-house staff and partners.
  • Inventory Management & Tracking: Tracks part quantities at multiple warehouses, records parts usage during installation and service and automates tasks for ordering parts on minimum thresholds.
  • Quote Building: Integrated quote section for sales opportunities, adding parts and labor line items from the Price Book, and calculating total quotation price.
  • Change Order Tracking & Coordination: Automates change order requirements and updates across teams.

IMRP is not primarily designed to replace a full-scale Enterprise Resource Planning (ERP) system. It serves as an intermediary solution for businesses that have outgrown manual, spreadsheet-based methods but are not yet ready for the complexities and costs of implementing a comprehensive ERP system.

IMRP offers a more integrated and cost-effective solution for inventory management and resource planning. It is suitable for organizations experiencing growth and needing to manage this growth effectively without the bottlenecks and delays associated with less sophisticated systems.

For businesses that eventually require a more comprehensive solution, IMRP can be integrated into a full ERP system thanks to Scoop’s GLOO integration platform. This platform allows IMRP to connect with various ERP solutions like Netsuite, Quickbooks, Sage, and others, facilitating a smooth transition when the time comes.

Use Cases

Scoop primarily serves residential, commercial and industrial installers and O&M providers working in renewable sectors including:
Solar Energy (PV, Heating, Cooling)
EV Charging & E-Mobility
Battery Storage (BESS)
– Wind Energy
– LED Lighting
– Heat Pumps
– Biomass
– Hydrogen
– Energy Efficiency
– and more.

Thanks to our platform’s highly adaptable design, our customers continually discover new applications for Scoop in their operations. If your main industry isn’t mentioned here, we invite you to schedule a 15-minute discovery call with our team to explore how we can assist with your specific needs.

Visit our commercial installer and renewable O&M webpages to see how commercial and industrial installers use Scoop to streamline their operations or explore content on our blog.


We’re always looking to grow our team – check out our Careers Page for open roles. 

There are several ways to keep up with all things Scoop! Check out Scoop Solar News on our blog, subscribe to our newsletter, or follow us on social media:

Still Have Questions?

If you didn’t see your question answered, are considering Scoop, or just want more information, we’re happy to help. Please fill out the form below and we’ll have a team member follow up.