Telecom Field Service Management Software
Scoop ensures your field and office teams stay coordinated and on track for every work site whether it’s tower maintenance, microwave installations, electrical work, or any other type of telecom service.
Manage the Entire Project Lifecycle From a
Central Operations Hub
Efficiently Assign & Dispatch Field Teams
🗣Voice of Industry: Life Before Scoop
“Coordinating a distributed mobile and back office team across multiple locations was a daily challenge.”
- Simplified scheduling and dispatching from one central place
- Smart crew suggestions based on availability & workload
- Provide technicians with access to all site information in a single app
- In-app notifications keep teams informed of any last-minute delays
Manage Diversified Services
🗣 Voice of Industry: Life Before Scoop
“Before having a central operations hub, we struggled with unreliable updates and had to do a lot of digging to find status”
- Centralized platform for tracking team and job progress in real-time
- Automate workflows with task dependencies, ensuring each task starts only after the previous one is complete.
- Advanced reporting features help supervisors quickly identify sources of delays
- Increased transparency across all stages making every team member & partner more accountable
RWE Saves Over $1.4 Million Annually With Scoop
Discover how RWE UK leverages Scoop to reimagine the way they standardized their wind processes, from site inspections to report creation.
Ensure Job Safety & Compliance
🗣 Voice of Industry: Life Before Scoop
“Keeping up with compliance and regulatory standards was a constant challenge which left us open to delays, safety risks, and potential fines.”
- Smart, standardized checklists ensure safety and compliance
- Easily perform JHA, PPE, LOTO, RF Assessments, and SSSPs
- Capture site photos, documentation, and data directly in the app
- Detailed record-keeping for audits and regulatory reporting
- Review fieldwork remotely to verify standards are met and address issues promptly
Accelerate Onboarding & Retain Valuable Team Members
🗣 Voice of Industry: Life Before Scoop
“Finding skilled technicians is difficult, and once they’re on board, the challenge is getting them trained and productive quickly”
- Standardized checklists and workflows facilitate employee onboarding & training
- Retain top technicians by expanding their skills with on-the-job training & improving day-to-day field experience
- Use role-specific access control to manage information load and simplify task execution
- Error-proof work & provide coaching using remote pre-site departure task reviews and feedback
Enhance Customer Experience With Automated Communications
🗣 Voice of Industry: Life Before Scoop
“We often faced delays in communicating with clients. Preparing and sending service reports could take up to a week after a site visit”
- Ensure technicians capture all essential data and photos on-site
- Generate customer-facing reports tailored to each service type
- Automatically email client reports for faster updates & payments
- Reduce customer issues and inbound calls through proactive updates
Make Data-Backed Business Decisions & Improvements
🗣 Voice of Industry: Life Before Scoop
“Creating reports from scattered spreadsheets was too cumbersome, and only a few people knew how to do this, making it slow & time consuming to report up.”
- Identify and address internal process bottlenecks with data-driven insights
- Easily generate reports on warranties, recurring service issues, and costs
- Create customized dashboards to easily track every part of your business
- Automatically schedule and share customer reports for seamless updates
- Easily track historical data and analyze trends to make improvements
Keep Office & Field Teams Connected at All Times
🗣 Voice of Industry: Life Before Scoop
“With our teams spread out in remote onshore and offshore locations, keeping everyone connected was nearly impossible.”
- Offline capabilities allow field teams to access and update info without network coverage
- Real-time sync keeps both field and office teams aligned on project status and changes
- Centralized platform for all team updates and progress tracking enhances accountability
- Translatable app interface helps bridge language barriers, supporting diverse teams
Your team deserves the best operations platform.
Get started today.
250,000+ project sites use Scoop
Get started easily with our unlimited user plans and dedicated customer support.
Access the Scoop Telecom Info Kit
Complete the form below for a deeper dive into how Scoop is built with the needs of telecom installation and service providers in mind.
Pricing That Scales With You
- No more struggling with user, storage and device limits
- Flexible access controls to manage data across the platform
- Include partners and contractors with unlimited user seats
- Achieve a proven 20 to 30X return on investment
