After a promising discovery call and demo, the MaxSolar team found that Scoop was able to address their top challenges and more:
Generating Reports Efficiently
Scoop automates the report generation process so that all the relevant content required in the report, as well as the formatting, is pulled together in custom templates and has 1-click reporting features.
Making Data Accessible in the Field
Data on Scoop can be made available offline so that field crews can still review pictures and data from previous visits to that particular site while out of the office. They can download and upload data to the platform with automatic sync.
Simplifying Communications between Office and Field
On-screen picture markup and multimedia capabilities (including video and audio) enable crews to easily point out hazards or issues. Coupled with real-time sync as long as the field rep has a mobile connection, field problems can be instantly accessed by engineers in the office and the solution sent back out to the field reps quickly before techs have to leave the site. Scoop also provides visual analytics through dashboard and filter views. This enables managers to easily see status updates and trends, and to oversee the project progress of each site.
With confidence that this platform had the right features to explore, the team moved ahead into a free supported trial. Once they had submitted a sample form, the Scoop Solutions team created a trial account for them. With easy access to a dedicated account manager that was there every step of the way and consistent positive feedback from field operations personnel, the decision was clear to move forward and MaxSolar signed the contract in a month.
Getting Started With Scoop
MaxSolar had access to a dedicated account success manager, with whom they planned weekly calls. However, they found that everyone became acquainted with the platform very quickly due to how intuitive it was, and the team did not require much additional training.
In no time, their field technicians were on board and pleased with how helpful it was to have a streamlined set of instructions to follow on site, especially for inspections. Additionally, the multimedia capabilities of Scoop have proved to be helpful in numerous instances:
“A picture’s great, but a video is huge. For example, if there’s a loose conduit, you can film a video to point out the issue and show the customer how loose it is. Especially in complex situations, videos speak volumes more than a simple photo or text description ever could,” shared Steve Lavin, Senior Technician. Furthermore, this video can then be attached to the correct mobile form submission and later accessed by anyone with the permissions to view.”