After unsuccessfully trying a number of more niched and siloed task and photo capturing tools, Herve and Joe began to look for a fully featured solution that will help them not only sustain but thrive through the next chapter of growth. Hearing that Scoop is increasingly being adopted by industry leaders such as Ameresco, Nextera, SunSystem, MaxSolar as well as a number of strategic partners and associations like SunPower and Amicus – they decided to go through Scoop’s fully facilitated Easy Launch Onboarding Program.
The Right Tool for Field Crews
We know your team in the field needs a single tool to equip them to execute their entire process. Every time you force them to switch between apps or execute their workflow through a poor mobile user interface 3 things happen:
- Your team gets frustrated, disenchanted and eventually will stop following the process altogether.
- The number of errors, skipped steps or major issues missed will increase (re-truck rolls).
- Your team will find easier workaround ways to execute their workflow for themselves – at a direct expense of everyone else on the team and the entire project.
Scoop is the industry’s only mobile-work Process Management & Automation (mPMA) platform. Our native mobile Apps on Android and iOS are built for teams in the field. They sync in real-time back to the office, work 100% offline and are most importantly, easy to use. Through deploying a reliable, streamlined App to their field teams, Ipsun finally overcame the challenges of a growing disconnected team between field and office.
Scoop’s Easy Launch Onboarding
Every customer who signs up with Scoop is provided a dedicated Solutions Specialist who spends all of their day supporting dozens of solar operators who are improving their processes and operations to fuel growth. With Scoop now operational at over 8,000 client sites globally, we are able to bring our experience as solar operations advisors to help expedite account configuration. Herve was blown away by this process – “your team set up our entire account without our team having to do much more than provide access and lay out our vision – it was the best onboarding experience I have ever had.”.
With Scoop, you get a partnership. We know if we set you up for success in your first 4-6 weeks (our Customer Trial period under a full 30 Day 100% MBG) everyone on the team is more likely to experience the exponential value Scoop provides to the entire organization. Today, Herve and the entire Ipsun team continue to work with Scoop on a weekly basis to make improvements to their account and drive further efficiencies with the platform.
Eliminating Low Value Data Entry & Duplicate Work
After getting the entire project workflow optimized in Scoop, from Site Survey to Final Inspection, Ipsun eliminated another major source of wasted manual time – moving data between systems. Using Scoop’s proprietary GLOO Integration Platform, Ipsun built a fully customized integration between their CRM, Hubspot, and Scoop (Hubpsot is one of several dozen CRMs Scoop regularly integrates with). Now, when a sales rep secures a signed contract and the project status is updated to “ready for Kickoff”, through the GLOO Integration Scoop migrates all of the customer and client site information to Scoop, creates a new client site and kicks off the Site Survey, without anyone lifting a finger. At key points in the project, Scoop pushes updates, pictures and documents back to Hubspot programatically to keep the two systems completely in sync.
“It works exactly the way I envisioned it working – no other software partner we have worked with has been able to build an integration like this between our systems.”