Based in Ireland, NuSolas Energy is a SEAI-certified residential solar installer helping homeowners transition to clean energy with high-quality photovoltaic system installations. As part of each project, NuSolas also supports homeowners in qualifying for government grants which requires precise documentation and step-by-step compliance.
As demand for residential solar surged, NuSolas found that the systems they once relied on — spreadsheets, shared folders, and text threads — could no longer keep up with the operational complexity they were facing. With multiple crews in the field and precise documentation required for each project, they needed a smarter, more scalable way to manage workflows, ensure consistency, and maintain customer trust.
Before Scoop: Manual, Disconnected Operations
NuSolas initially managed its field operations using common tools like spreadsheets, Google Drive folders, and text messages.
Every project involved multiple handoffs, from survey to installation to inspection, and without a consistent process in place, errors started to pile up. Photos might be missing. Documents might be stored in the wrong folder. And no one could say for sure if every step had been completed.
“We were doing a lot of detective work,” shared Kieron Bolt, Administrator at NuSolas. “We’d have to go back through messages and files and ask, ‘Did we get that photo? Did someone already submit that form?’”
When NuSolas began working with more subcontractors, the inconsistency only grew. Each team had its own way of doing things. There were no checklists, no real-time tracking, and no central source of truth. If something was missed, the result was delays, duplicated work, and frustration, both internally and for customers.
The Moment They Realized Change Was Needed
As NuSolas took on more projects and their field operations grew busier, the cracks in their existing processes became harder to ignore. Moments like realizing a required site photo hadn’t been taken and then scrambling to figure out who, if anyone, had captured it highlighted just how unsustainable their manual approach had become.
Without a reliable way to track progress in real time, the team was left chasing down documentation after the fact, wasting valuable time and putting project timelines at risk. Even simple errors created extra admin work, delayed next steps, and added stress for both staff and customers.
In projects involving government grants, missing data also created compliance risks. While not the only challenge NuSolas faced, the grant documentation requirements made it even more important that nothing was skipped or forgotten.
It became clear that NuSolas needed a system. Not just a better way to store files, but a way to guide every team member through the process in the same way, every time.
How Scoop Helped NuSolas Standardize and Scale
When NuSolas adopted Scoop, they replaced their patchwork of manual tools with a centralized field service management platform designed to support consistent, end-to-end workflows.
Smart Checklists and Structured Field Work
The team began by mapping out each stage of their project lifecycle and turning it into a Scoop Work App. Using smart checklists, Scoop ensures every step is followed — from required photos and site notes to install confirmations and safety checks.
“You can’t move forward until you’ve completed what’s required,” said Kieron. “That’s been a big help. It means we’re not chasing people after the fact.”
Instead of relying on memory or training alone, Scoop guides field staff through every required task, making expectations clear and reducing room for error.
Real-Time Visibility Across Teams
Scoop’s mobile app allows field crews to upload data — including labeled photos and job notes — in real time, directly from the job site. The office team can monitor progress as it happens and spot any issues early.
“There’s no waiting around or wondering if something got done. It’s all there,” Kieron explained. “We can see what’s been submitted as soon as it’s uploaded.”
That real-time transparency has reduced internal back-and-forth, improved project timelines, and helped the team stay ahead of issues that previously might not have been caught until days later.
Consistent Handoffs and Partner Collaboration
Whether it’s internal team members or subcontractors, everyone now follows the same standardized process in Scoop. Each person sees only the tasks and fields relevant to their role, reducing confusion and ensuring that handoffs are smooth and consistent.
This consistency has been especially valuable when coordinating with external installers, who now complete their tasks using the same forms, checklists, and documentation requirements as NuSolas’s in-house staff.
“It’s made it so much easier to keep everyone on the same page,” Kieron noted.
The Results: Simpler Processes, Fewer Errors, Better Projects
Since implementing Scoop, NuSolas has seen significant improvements in both day-to-day execution and overall project visibility. By replacing scattered tools with a centralized platform, they’ve eliminated the disorganization and guesswork that once plagued their workflows.
The team now spends less time tracking down missing information and more time keeping projects on schedule. Errors that once required return site visits — like missing photos or incomplete documentation — have been drastically reduced. Grant compliance is smoother, but so is everything else.
“Scoop has taken a lot of the stress out of managing these projects,” said Kieron. “We’re not reacting anymore. We’re just following the process and getting it right the first time.”
Customers are seeing the benefits too. With faster, cleaner project execution, NuSolas is able to deliver a more professional experience from start to finish.
Conclusion
For NuSolas Energy, Scoop didn’t just solve one problem; it redefined how the entire business operates. From fieldwork to documentation to partner collaboration, everything is now built on a consistent, auditable foundation.
What used to be chaotic and reactive is now clear, trackable, and scalable. And with Scoop as their operational backbone, NuSolas is ready to take on more projects, more teams, and more growth without losing control.
See how Scoop can transform your operations — book a demo today!
