Account Manager – Leadership Track | Customer Growth
This opportunity is perfect for someone who is passionate about strategic account growth, revenue expansion, and customer relationship management. You will lead renewals, upsells, and pricing negotiations, working closely with CSMs to drive growth and reduce churn.
About the Opportunity
We are seeking a strategic, results-driven Account Manager to own and expand relationships with our SaaS customer base. This is an exciting opportunity for a mid+ career professional who has built a strong track record in SaaS account management and is now ready to embark on the leadership journey of their career.
As a key player in our account management team, you will not only lead negotiations, renewals, and strategic account planning to drive ARR expansion.
You will also bring a coach’s mindset, helping to elevate the practices, processes, and people around you. Scoop is in a dynamic scale-up phase, with the team, tools, and momentum in place to support the next stage of growth, and we’re looking for an Account Manager who thrives on both growth execution and leadership development.
Responsibilities
Account Growth & Revenue Expansion
- Own and manage a portfolio of customer accounts with a focus on account health, customer retention & contract expansions.
- Develop and execute strategic account plans to maximize customer lifetime value.
- Drive regular customer meetings, mitigating churn risks and ensuring seamless contract extensions.
- Model and coach account expansion best practices, helping less-senior team members refine their approach.
Customer Engagement & Relationship Management
- Build strong, multi-threaded relationships with key operational contacts, executive champions, IT, and financial decision makers.
- Partner with CSMs to conduct business reviews and strategy sessions that highlight Scoop’s value at multiple organizational levels.
- Communicate Scoop’s mission, vision, and roadmap in ways that resonate with customer executives and align with their strategic goals.
- Mentor peers in how to lead executive-level conversations and business reviews.
Negotiations & Renewals
- Lead renewal conversations, demonstrating ROI to secure long-term commitments.
- Handle contract negotiations and pricing discussions to balance customer needs with Scoop’s revenue objectives.
- Identify and proactively address churn risks before they arise.
- Share negotiation strategies and renewal approaches with the broader team.
Data-Driven Customer Strategy
- Leverage customer health analytics, usage data, and business intelligence to identify expansion opportunities.
- Collaborate across Customer Success, Product, and Sales to align customer needs with Scoop’s capabilities.
- Contribute to the optimization of customer engagement processes and playbooks.
- Help shape scalable account management practices that position Scoop for continued growth.
Qualifications & Experience
Must-Have
- 5+ years in SaaS Account Management, Sales, Business Development, or Customer Success, with a focus on revenue expansion and renewals.
- Proven ability to manage and grow B2B SaaS customer accounts, ideally within CRM, ERP, or Project Management platforms.
- Strong negotiation and stakeholder management skills, with experience engaging both technical and executive stakeholders.
- Excellent communication and presentation skills, including leading business reviews, demos, and renewal discussions.
- Strategic thinking and problem-solving abilities with a growth-oriented mindset.
- Experience mentoring peers, leading small initiatives, or contributing to team development is a strong plus.
Nice-to-Have
- Experience with marketing automation tools to enhance customer engagement.
- Ability to record quick demo or explainer videos for customer education.
- Background in solar, renewable energy, or field services.
Join us in shaping the future of renewable energy technology.
Frequently Asked Questions About Scoop
Scoop is on a mission to empower the renewable energy & electrification revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational efficiency & profitability.
- Competitive salary & on-target earnings (OTE).
- Fully remote work from a fixed home office.
- Health, dental, and vision insurance (Canada only)
- Health and wellness spending account.
- Professional development opportunities.
- Collaborative and innovative work environment.
- Passionate entrepreneurial driven team with a clear mission.
- A work environment that values you individually and your contribution as a team member.
- The opportunity to be a part of a growing world-class team pushing the limits of technology, renewables and business strategy.
- A culture and management style rooted in transparency, empathy, personal responsibility and team accountability.
- Space to be creative, experiment and innovate.
- Massive career growth and advancement opportunity as the team grows rapidly.