RingCentral Integration

Combine Customer Communication and Referrals with Powerful Project Management and Automation

Customer Communication

Integration Overview

Powered by Scoop’s world-class GLOO™ integration service, the RingCentral and Scoop integration enables customers to connect communication workflows with automated project execution and coordination.

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Integration Benefits

Connect communication workflows with project execution to ensure every call, message, and update is tied directly to operational progress.

Capture call and message activity within project records.
Align office and field communication with live project workflows.
Enable teams to communicate and act without switching tools.
Ensure conversations are tied to the right customer or project.
Trigger alerts and updates based on workflow events.

What is RingCentral?

RingCentral is a cloud-based communications platform that provides voice, messaging, video, and contact center solutions for businesses.

How It Works

IDENTIFY HIGH VALUE INTEGRATIONS

01    Choose Your Connections

Your GLOO Solution Engineer works with you to test and validate each integration inside your sandbox environment. When all meets approval, we take the connection live and continue to monitor it to ensure accuracy and performance. Your service also includes periodic adjustments to triggers, actions and field mappings as your business evolves.

DETAILED INTEGRATION SCENARIOS

02    Specify Your Integrations

For each pair of IT solutions we connect, we map out which events should act as triggers, what actions should be taken as a result, and which data fields should be mapped across. All with the goal of automating the entire workflow and dataflow.

HASSLE FREE OPERATION & PEACE OF MIND

03   Go Live, Monitor & Evolve

Your GLOO solution engineer works with you to test and validate each integration inside your sandbox environment.  When all meets approval we take the connection live and continue to monitor it to ensure accuracy and performance.  Your service also includes periodic adjustments to triggers, actions and field mappings as your business evolves.

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