Customer Growth Manager
We are hiring a Customer Growth Manager who is ready to take the next step into strategic ownership and leadership within a fast-scaling SaaS company powering the new energy and e-mobility infrastructure transition.
How This Role is Unique
We are entering a critical growth phase as more companies look to replace fragmented systems with a unified operations platform. We are looking for a Customer Growth Manager to own the full customer lifecycle—from first conversation to long-term success and expansion. This is a unique opportunity for a high-performing Customer Success Manager (CSM) or Account Executive who wants to own revenue end-to-end, combining consultative sales, onboarding, and account growth into a single, high-impact role. You will build and grow your own book of business, acting as the single point of ownership for your customers while driving both new revenue and long-term value.
What You’ll Do
Full-Cycle Revenue Ownership
- Leverage a strong inbound pipeline of qualified opportunities, focusing your efforts on high-quality discovery, follow-ups, and conversion, while supporting targeted ABM initiatives rather than heavy cold outbound prospecting
- Own the full lifecycle: qualification, nurture, closing, onboarding, adoption, and expansion
- Be accountable for new revenue, expansion, and retention within your book of business
- Build and manage a portfolio of customers with clear revenue targets
Solution-Led Sales
- Lead consultative sales processes tailored to customer workflows and operational needs
- Use Scoop’s highly configurable, no-code platform to design, build, and present innovative solutions in real-time
- Configure and deliver high-impact product demos that reflect each customer’s unique operations
- Translate complex customer requirements into clear, compelling solutions
Customer Onboarding & Activation
- Drive successful onboarding and early value realization
- Ensure customers adopt key workflows and achieve measurable outcomes quickly
- Partner with internal teams where needed to support implementation
Account Growth & Retention
- Identify and close expansion opportunities within your accounts
- Act as a strategic advisor to help customers scale their operations using Scoop
- Maintain strong relationships and ensure long-term retention
What Success Looks Like
- Consistent achievement of new revenue and expansion targets
- Strong activation and time-to-value for new customers
- High net revenue retention across your book of business
- A growing portfolio of successful, referenceable customers
Who We’re Looking For
This role is intentionally designed for top-performing Customer Success Managers (CSMs) looking to expand into full-cycle revenue ownership, as well as Account Executives who want deeper customer ownership beyond the close.
- Experience in Customer Success, Account Management, or SaaS Sales with quota ownership
- Proven ability to run consultative sales processes and close new revenue
- Strong track record of growing accounts and driving customer outcomes
- Comfortable learning and demonstrating a configurable, workflow-driven product
- Highly organized, proactive, and accountable for results
How You Work
- You bring strong structure, organization, and process to your work
- You take initiative and implement innovative approaches
- You communicate clearly and collaborate effectively across teams
- You act with urgency and consistently follow through on commitments
- You demonstrate ownership, integrity, and accountability
Why Join Scoop
- Strong product-market fit with clear growth opportunity
- High ownership and direct impact on revenue
- Opportunity to build and grow your own book of business
- Be part of a team that values execution, learning, and customer outcomes
Join us in shaping the future of renewable energy technology.
Frequently Asked Questions About Scoop
Who is Scoop and what's our mission?
Scoop is on a mission to empower the renewable energy & electrification revolution by helping solar and renewable energy companies scale efficiently. Our no-code Central Operations Hub streamlines operations automates workflows, and integrates seamlessly with existing tools. Purpose-built for field operations teams, Scoop enables businesses to accelerate growth while maintaining operational efficiency & profitability.
What compensation and benefits are offered for this role?
- Competitive monthly contract compensation (USD or local equivalent)
- Fully remote work from a fixed home office.
- Long-term engagement with growth opportunities
- Exposure to increased ownership and potential leadership opportunities as the team expands globally
Can you tell me about the company culture and work environment?
- Passionate entrepreneurial driven team with a clear mission.
- A work environment that values you individually and your contribution as a team member.
- The opportunity to be a part of a growing world-class team pushing the limits of technology, renewables and business strategy.
- A culture and management style rooted in transparency, empathy, personal responsibility and team accountability.
- Space to be creative, experiment and innovate.
- Massive career growth and advancement opportunity as the team grows rapidly.