Signs That Your Solar Operations Is Ready for Mobile Work Process Management & Automation Technology (mPMA)
Mobile Work Process Management & Automation or mPMA is a new emerging category of software that allows highly distributed / remote / field-intensive teams achieve unprecedented levels of productivity by employing the concept of Work Apps. Scoop Solar is a leader in this category and has been providing solar installation and service teams with a highly effective solution for automating their solar project management and service processes as well as connecting their other tools such as CRMs, Solar Design Software and Accounting in a seamless technology stack. From our experience, solar businesses are ready for workflow automation with mPMA technology when they tick at least three of these boxes:
1. Completing either 15 or more solar installation projects or 50 service work orders per month. This is the threshold of growth for solar companies whereby complexity begins to grow exponentially. Essentially the rudimentary or disconnected tools that “got you here”, won’t get you to the next chapter of growth. Teams begin to get bogged down by inefficiencies from manual steps, repeat data entry, time-consuming handoffs or correcting mistakes via rework and repeat site visits. During this stage, there’s a realization of “we need a better system” and teams begin their search for solar software.
2. You are seeing clear warning signs that your current processes cannot help you achieve growth. Your team keeps telling you that your current processes just aren’t working. Whether it’s missed handoffs, repeat truck rolls or time-consuming manual processes, you know that existing systems will not help you achieve scale.
3. You are having trouble finding additional talent to fill key roles. With a 26% employee turnover in the solar industry, many companies need automation to keep up with new and existing contracts. Scoop helps solar teams in multiple ways address the labor challenge head on. They can complete more work in less time which means the existing team can take on 35-50% more work.
4. Despite the above, you feel like there’s no time to implement software. Even though this sounds contradictory, this realization is a clear indication of how your solar operations are closing more business and becoming so busy to the point where it’s hard to find time for anything else. When this happens, operations managers are faced with a choice of turning down business or revamping their solar operations to take advantage of growth opportunities. But with traditionally multi-month (if not multi-year) implementation cycles for all-in-one software (e.g., CRM) this always seems out of reach.
5. You have a person on the team that can dedicate ~4 hours per week for 1-2 months to work with your new mPMA software provider’s customer success team on lean digital transformation. The role of this person is to provide inputs about your installation or service processes, review software configuration, and participate in training. Keep in mind that Scoop is a solar-specialized mPMA platform and comes pre-loaded with solar Work App templates so it’s reasonable to expect to get up and running in 4-5 weeks and with little (4 hours per week) allocation of time. Getting up and running using generic CRM or project management tools can take 5 months and up to a year (the set up time is 5-10x more compared to Scoop).